Work Experience

Technical Coordinator

Coordinate with Responsible Individuals (RIs) and Compliance Management to track and report status updates to Project Management Team to ensure F24 compliance of vendor deliverables.
Provide hands-on support to the ride/show engineering team during site acceptance testing and operational acceptance testing to facilitate turnover and close out of two new themed attractions.

End
Present

Start
November 2024

Analyzed and organized drawings and bills of materials to facilitate product development and manufacturing.
Maintained orderly project records including writing and presenting technical documentation and data.

End
September 2024

Start
July 2024

Document and respond to guest and internal client inquiries via telephone and email to support daily operation.
Regularly collaborate in multi-disciplinary teams with internal and external partners to maximize communication.

End
Present

Start
July 2023

Oversee the daily operation of the VIP Experience by distributing tasks and assignments to hourly team members.
Manage departmental resources efficiently by auditing and updating reports, modifying schedules and inventory, and overseeing transactions and processes as instructed by leadership team.

End
March 2023

Start
November 2022

Conduct 7–8-hour tours presenting attraction concepts and engineering design, working autonomously or in teams.
Display strong interpersonal skills and problem-solving abilities to ensure a safe and informative experience.

End
Present

Start
February 2022

Implemented various management techniques to promote communication, teamwork, adherence to deadlines, and exceptional attention to detail among 100+ students daily.
Coordinated with student coach to assist in the development and validation of performance interventions, leading to a 93 percent EOC pass rate.

End
August 2023

Start
November 2022

Responsible for making sound compensation decisions in accordance with company guidelines based on guest feedback and exhibited a high stress tolerance while resolving sensitive guest situations.
Managed multiple relevant technologies to solve problems and document all concerns in an in-house customer relationship management system based on company policies and procedures.
Responsible for providing concierge service to inform guests about ticketing policies and procedures, as well as general information and guidance in making informed decisions about their visit.

End
February 2022

Start
June 2021

Conducted over a dozen, 25-minute guided tours per day teaching both scripted and unscripted lessons and employing strategies to engage, captivate, and retain the interest of guests.
Engaged 200+ guests daily in unscripted face-to-face interactions, educating them about ecology and conservation, spinning negative misconceptions into positive educational outcomes.
Developed relationships with multiple lines of business including Animal Programs, Wild Africa Trek, Guest Experience Team, and VIP Tour Guide cast members to partner in increasing guest satisfaction.

End
June 2021

Start
August 2018